At Pristine Perfume, your satisfaction is our priority. We take pride in offering only authentic, premium fragrances and strive to ensure every order reaches you in perfect condition. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days of delivery if:

• The product is damaged or defective.

• You received the wrong item.

• The item is unopened, unused, and in its original packaging.

Due to the nature of fragrance products, we cannot accept returns for opened or used items.

To request a return, please email us at [Your Email] with your order number, photos of the product (if damaged/incorrect), and the reason for return.

Refunds

Once we receive and inspect the returned product, we will notify you of your refund status.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened or used perfumes

• Gift cards or vouchers

• Sale or clearance items marked “non-returnable”

Exchanges

We can replace items if they arrive damaged, defective, or incorrect. Please contact us within 7 days of delivery to arrange an exchange.