At Pristine Perfume, we are committed to delivering your favourite fragrances quickly, securely, and in perfect condition. Please review our shipping and return guidelines below.

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Shipping Policy

Processing Time:

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time:

• Standard Shipping: 4–7 business days

• Express Shipping: 1–3 business days (available at checkout)

Shipping Charges:

• Calculated at checkout based on location and delivery method.

• Free shipping available for orders above [Your Free Shipping Amount].

Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number.

International Shipping:
We currently ship to selected countries. Delivery times and charges vary depending on the destination. Customers are responsible for any customs duties or taxes.

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Return Policy

We want you to love your purchase, but if you are not completely satisfied, we’re here to help.

Eligibility for Returns:

• Returns are accepted within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Due to hygiene and safety reasons, opened or used perfumes cannot be returned.

Return Process:

1. Contact our support team at [Your Email] with your order number and reason for return.

2. Our team will confirm eligibility and provide return instructions.

3. Once we receive and inspect your item, we will process your refund or exchange.

Refunds:

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the product is defective or incorrect.

Exchanges:
If you receive a damaged, defective, or wrong product, we will gladly send a replacement at no extra cost.