Terms & Conditions
Terms and Conditions – Exotic Hardwood Floorings
1. Introduction
Welcome to Exotic Hardwood Floorings (“we,” “us,” or “our”). By purchasing products or services from us, you agree to be bound by the following Terms and Conditions. These Terms apply to all sales made by Exotic Hardwood Floorings, a Canadian company specializing in the supply of premium and exotic hardwood flooring across Canada.
Please read these Terms carefully before placing an order. By confirming your order, you acknowledge that you have read, understood, and agreed to these Terms.
2. Products
We offer high-quality exotic hardwood flooring sourced from trusted international suppliers. As wood is a natural product, variations in color, texture, grain, and tone are normal and enhance its beauty. These natural differences are not considered defects and cannot be used as grounds for returns or refunds.
All product images, samples, and descriptions are for reference purposes only. Actual products may differ slightly in color and appearance due to lighting and screen variations.
3. Pricing and Payment
All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices may change at any time without notice.
Full payment must be made before an order is processed and confirmed. Orders are only confirmed once full payment has been received and acknowledged by our sales team.
We accept payments via approved methods, including e-transfer, credit/debit card, or bank transfer.
4. Order Confirmation and Policy on Cancellations
Once your order is confirmed and payment has been received, it is considered final and binding.
Please note:
No cancellations, changes, or refunds will be accepted after order confirmation.
Customers are fully responsible for reviewing and confirming all order details (species, size, grade, finish, quantity, etc.) before payment.
Once the order is confirmed, no further modifications will be allowed.
5. Shipping and Delivery
We make every effort to deliver products within the estimated timeframe. However, delivery dates are approximate and may be affected by unforeseen delays such as transportation issues, supplier schedules, or weather conditions.
Exotic Hardwood Floorings is not liable for any damages, losses, or costs resulting from delivery delays.
Shipping fees, if applicable, will be clearly stated on your invoice.
6. Inspection and Acceptance
Customers are advised to carefully inspect all flooring products immediately upon delivery or pickup. Any visible defects or discrepancies must be reported within 24 hours of receipt.
If no issues are reported within this timeframe, the order will be deemed accepted and complete.
7. Returns and Refund Policy
Due to the custom nature of our flooring products and import logistics, all sales are final.
We do not accept returns, exchanges, or cancellations after order confirmation.
No refunds will be issued for:
Buyer’s remorse
Incorrect quantity or measurements provided by the customer
Variations in color, grain, or texture of natural wood
Please ensure your order details are accurate before confirming your purchase.
8. Warranty Disclaimer
All products are sold “as is” unless otherwise stated in writing.
We do not provide warranties, express or implied, regarding:
Suitability for specific uses
Performance or durability under certain conditions
Color consistency or long-term appearance
Proper storage, acclimation, installation, and maintenance of flooring are the responsibility of the buyer and/or installer.
9. Limitation of Liability
To the fullest extent permitted by Canadian law, Exotic Hardwood Floorings, its owners, employees, and affiliates shall not be held liable for:
Any direct, indirect, incidental, or consequential damages
Losses due to delays, transportation, or installation errors
Differences in product shade, grain, or appearance
Our total liability, if any, shall be limited to the total purchase amount paid for the specific order in question.
10. No Legal Action Clause
By placing an order, the customer acknowledges and agrees that:
The purchase is made voluntarily and with full understanding of these Terms.
The customer waives any right to initiate legal action, disputes, or chargebacks against Exotic Hardwood Floorings regarding cancellations, returns, or product variations after order confirmation.
All transactions are final and non-refundable.
(Note: This clause complies with Canadian law but does not waive consumer rights that cannot be legally restricted.)
11. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Province of Ontario, Canada.
Any disputes arising shall be resolved exclusively in the courts.
12. Modifications
Exotic Hardwood Floorings reserves the right to update, amend, or revise these Terms and Conditions at any time without prior notice. The most recent version will always be available on our official website.